Terms of Service

1. Agreement to Terms

By engaging the services of Joanie’s Flooring L.L.C. ("Agency", "we", "us"), you ("Client") agree to be bound by these Terms of Service. These terms apply to all clients, visitors, and others who access or use our services. If you disagree with any part of the terms, then you may not access the service.

2. Provision of Services

Joanie’s Flooring L.L.C. agrees to provide digital marketing services as outlined in the client's specific Service Agreement or Statement of Work. Project timelines provided are good-faith estimates and may be subject to change due to unforeseen circumstances or delays in receiving client feedback, approvals, or necessary access to platforms.

3. Payment Terms

Payment for services is due as specified in the Service Agreement. Typically, services are billed on a monthly retainer basis, payable in advance. All advertising spend (e.g., for Google Ads, Facebook Ads) is the sole financial responsibility of the Client and is paid directly to the respective advertising platform. Our fees cover management and optimization, not the ad spend itself.

4. Client Obligations

The client agrees to provide Joanie’s Flooring L.L.C. with timely access to all necessary materials, data, and personnel required to perform the services. This includes access to website backends, analytics accounts, and advertising platforms. The client is solely responsible for the legality and accuracy of all content, materials, and information provided to Joanie’s Flooring L.L.C..

5. Confidentiality

Both parties agree to treat all non-public information—including campaign strategies, performance data, business operations, and client lists—as strictly confidential. This obligation of confidentiality shall survive the termination of any service agreement.